Support

Need a hand with an order, your account, or the Flex Belize app? Get in touch with our team.

Contact Flex Belize

Email flexbelize@gmail.com and let us know how we can help.

Help with an order

Include your order number and a short description of your question. For delivery, pickup, payment, or a problem with an item, our team can review the details with you.

Report an app issue

Tell us what happened and what you were doing when the issue appeared. Please include:

Your device model and whether you use iOS or Android.
The Flex Belize app version, shown near the bottom of Settings.
A screenshot, if it helps explain the issue.

Do not send passwords, verification codes, or full payment-card details. Hide any sensitive information in screenshots.

Common questions

How do I check my order?

Sign in to the app and open your order history to review your order and its status. Email us with your order number if you need more help.

How do I reset my password?

On the app’s sign-in screen, select “Forgot password?” and enter your account email. Follow the instructions in the password-reset email. Check your spam or junk folder if you don’t see it.

How do I update my account details?

Sign in to the app to manage your profile and saved delivery addresses. If you cannot access your account, contact our support team.

How do I delete my account?

Visit Delete my account, enter your account email, and complete email verification. Verified deletion requests are processed within 3 days. The page explains what is deleted and which records are retained.

Your privacy

Read our Privacy Policy for information about how Flex Belize handles your data.