Updated: September 9, 2026
Flex Belize respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use the Flex Belize mobile app.
1. Information We Collect
We may collect account information such as name, email address, phone number, profile photo, delivery address, favorites, cart items, orders, payment method choice, uploaded payment proof, device notification preference, and app usage information needed to operate the app.
2. How We Use Information
We use your information to create and manage your account, save your cart and favorites, process orders, verify online transfer payments, manage delivery or pickup, provide customer support, send store or order notifications if enabled, improve the app, prevent fraud, and comply with legal obligations.
3. Photos, Camera, and Uploads
If you choose to upload a profile image or payment proof, the app may request access to your camera or photo library. We only access images you choose to take or upload.
4. Payments
For online transfers, we store uploaded proof of payment with your order for verification and recordkeeping. For card payments, payment processing may be handled by a third-party payment gateway. Flex Belize should not store full card numbers, CVV codes, or sensitive card credentials in Firebase.
5. Firebase and Third-Party Services
The app uses Firebase services for authentication, database storage, file storage, and related app functionality. Third-party providers may process data only as needed to provide app services, security, hosting, analytics, notifications, or payment processing.
6. Sharing Information
We do not sell personal information. We may share information with service providers, payment processors, delivery or support personnel, legal authorities when required, or other parties if necessary to protect users, prevent fraud, or operate the business.
7. Data Security
We use reasonable technical and organizational safeguards to protect user data. No system is completely secure, so users should also protect their account credentials and device access.
8. Data Retention
We keep account, order, payment proof, and transaction-related information as long as needed for business records, customer support, fraud prevention, legal compliance, and app operation. You may request account deletion using our Delete my account form. We send an email verification link and record the verified request for administrator review. Verified requests are processed within 3 days. We delete your account and associated personal information, including profile images. Order and payment records are retained for business recordkeeping with your personal information removed. A minimal completion record and security marker are kept to record the deletion and prevent old sessions from restoring deleted data. Unverified requests expire after 24 hours and are removed by daily cleanup.
9. Your Choices
You may update account details, delivery locations, favorites, profile photo, and notification preferences in the app. You may contact Flex Belize to request help accessing, correcting, or deleting your information.
10. Children's Privacy
The app is intended for general shopping use and is not directed to children under 13. We do not knowingly collect personal information from children.
11. International Processing
Your information may be stored or processed using cloud services outside Belize. We use service providers that are expected to protect data appropriately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be available in the app.
13. Contact
For privacy questions or data requests, contact Flex Belize through the contact details shown in the app.
Contact us about your data
For privacy questions or data requests, email flexbelize@gmail.com. To request account deletion, visit our Delete my account page.